User support technician

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Description

Education
College/CEGEP

Experience
1 to less than 7 months

Ability to Supervise
5-10 people

Own Tools/Equipment
Cellular phone

Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Handling heavy loads, Physically demanding, Manual dexterity, Attention to detail, Ability to distinguish between colours, Sitting, Combination of sitting, standing, walking, Standing for extended periods, Bending, crouching, kneeling

Personal Suitability
Team player, Accurate, Excellent written communication, Initiative, Judgement, Excellent oral communication, Client focus, Organized, Effective interpersonal skills

Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Provide business systems, network and Internet support to users in response to identified difficulties

How to Apply

Job Types: Full-Time.

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