Front desk hotel clerk

Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

Security and Safety

Criminal record check

Transportation/Travel Information

Public transportation is available

Work Conditions and Physical Capabilities

Overtime required, Work under pressure, Fast-paced environment, Standing for extended periods, Attention to detail

Personal Suitability

Client focus, Team player, Effective interpersonal skills, Excellent oral communication, Flexibility, Dependability, Organized, Excellent written communication, Judgement, Reliability

Business Equipment and Computer Applications

Multi-line switchboard, Spreadsheet, Central reservation system (CRS), Internet

Specific Skills

Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate charges and receive payments, Maintain an inventory of vacancies, reservations and room assignments, Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying), Answer telephone and relay telephone calls and messages, Handle wake-up calls, Assist clients/guests with special needs, Provide customer service

Work Setting

Hospitality industry, Hotel, motel, resort