Field Operations Supervisor/Scheduler

Security company is seeking a full time Field Operations Supervisor, reporting to the Field Operations Manager.

Job duties and responsibilities include (but are not limited to):

• Summarizing incident reports in a daily email to Field Operations Manager
• Audit shift logs with GPS tags
• Site/client visits
• Uniform compliance checks
• Site reports after every site visit
• Oversee day to day field operations with guidance from Field Operations Manager
• Oversee and track uniform inventory
• Manage CRM system (Zoho CRM)
• Availability for emergency calls
• Scheduling
• Assist with recruiting and onboarding process
• Usage of company vehicle during business hours
• Other administrative tasks as assigned by Field Operations Manager
• Monday to Friday, schedule to be determined by Field Operations Manager
• Share on-call duties with other Supervisors (rotating weekends)

Job Requirements:

• 2 years experience in the security industry in a support role
• 2 years experience as a security guard
• Ontario Security Guard License
• Standard First Aid CPR-C + AED
• Excellent grasp of the English language, both verbal and written
• Skilled with Microsoft Office and Gmail platforms
• Weekday and occasional weekend availability (rotating on call weekends shared with other supervisors)
• Flexibility in assignment
• Punctuality
• Ability to take direction
• G License
• Clean driving record (driver's abstract is required)
• Reliable transportation – vehicle as Head Office is in Markham
• Must be willing to work occasional weekends
• Must be professional and presentable
• Have excellent communications, customer service and report writing skills
• Use of Force training and use of handcuffs training an asset

The Field Operations Supervisor will be expected to attend our Head Office in Markham on a daily basis. Our Head Office is an independent unit with a dedicated kitchenette and restroom. Entrance is by cardkey only, and we rarely have contact with the public at Head Office unless by appointment. You will have your own dedicated working space within the unit. The only other person to work out of the office is the Field Operations Manager, who works out of the unit 2 – 3 days a week.

Usage of a company vehicle will be provided during business hours and will remain at Head Office when not in use.

Company cell phone and laptop computer will be provided.

Free parking is available on site.