Front Desk Agent

Description

Job Type: Permanent – Full time

Hours: 40 hours per week

About Us

Located in the heart of Whistler Village, Pinnacle Hotel Whistler offers all-suite accommodations with exceptional service and a welcoming atmosphere. We are committed to delivering memorable guest experiences in one of Canada’s premier resort destinations.

Position Summary

We are seeking a friendly, detail-oriented Front Desk Agent to be the first point of contact for our guests. This role is essential in creating a positive and seamless guest experience from arrival to departure.

Key Responsibilities

• Greet and check in/check out guests efficiently and professionally
• Manage reservations, room assignments, and billing processes
• Respond to guest inquiries, requests, and concerns promptly
• Provide local recommendations and information about Whistler
• Handle phone calls, emails, and walk-in inquiries
• Coordinate with housekeeping and maintenance teams
• Maintain accurate records and follow hotel procedures
• Ensure a high level of customer service at all times

Qualifications

• Completion of Secondary (high) school graduation certificate
• 1 to less than 7 months of previous front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficiency with hotel management systems (PMS) is an asset
• Flexible availability (including evenings, weekends, and holidays)
• Positive attitude and professional appearance

How to Apply

Please submit your resume and a brief cover letter to pinnaclewhistlervillage@gmail.com

Pinnacle Hotel Whistler is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Categories: Customer Service. Job Types: Full-Time. Job expires in 78 days.

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