Front Desk agent

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Description

Business Name: Coast Discovery Inn
Title: Front Desk agent
Number of Available Positions: 1
Terms of Employment: Permanent, Full-Time (35-40 h/w)
Wage: $21.00
Benefits: Disability Insurance, Dental Insurance, Extended Medical Insurance
Language of Work: English
Work Location: Campbell River, BC.

Company Profile:
Coast Discovery Inn is a welcoming hotel located in the heart of Campbell River, British Columbia, offering guests a perfect blend of comfort, convenience, and coastal charm. With a strong reputation for customer service, pet-friendly accommodations, and versatile business facilities, Coast Discovery Inn provides a comfortable and memorable experience for both business and leisure travelers visiting Vancouver Island.

We are looking for a passionate and dynamic Front Desk Agent to join our team. A Front Desk Agent at Coast Hotels is the first point of contact for guests, responsible for delivering warm, professional service and ensuring a smooth check-in and check-out experience. This role involves managing reservations, handling inquiries, processing payments, and coordinating with other departments to meet guest needs.

Job Duties and Responsibilities:
• Greet all guests warmly upon arrival and departure, ensuring a professional, welcoming, and personalized experience.
• Perform efficient check-in and check-out procedures using the hotel’s reservation and property management systems.
• Provide prompt and accurate information about hotel amenities, dining services, local attractions, and transportation options.
• Respond to guest inquiries, requests, and complaints with professionalism and a solution-oriented attitude to ensure guest satisfaction.
• Handle all front desk communications including incoming phone calls, emails, in-person queries, and special requests.
• Process payments and deposits accurately via cash, debit, credit cards, or other methods.
• Support smooth room assignments, modifications, group bookings, and tour arrivals/departures in coordination with housekeeping and other departments.
• Prepare and manage guest documentation, including registration cards, billing, and daily reports.
• Operate and maintain POS systems and front desk technology efficiently across various departments.
• Handle in-room service requests, guest amenities, and light physical tasks such as assisting with luggage or special deliveries.
• Maintain a clean, organized, and safe front desk environment, ensuring adherence to health, safety, and security standards at all times.
• Act as a Coast Hotels Ambassador by consistently upholding the brand’s values, providing superior guest service, and embodying a calm, composed, and helpful demeanor.
• Contribute to a positive and collaborative work environment; assist colleagues when necessary and perform other duties as assigned by the Manager on Duty.

Employment requirements:
• Completion of secondary school.
• 1-year related work experience.
• Beginner level in the use of MS Office Suite.
• Knowledge of reservation operating systems.
• Proficiency in using computers and experience with hotel management software is an asset.
• Competent in the use of a multi-line switchboard.
• Exemplifies Coast's core values and enjoys working in a culture of accountability.
• Able to work flexible hours.

Your Skills:
• Able to multi-task and demonstrates initiative.
• Professional appearance and attitude.
• Exceptional interpersonal and communication skills to interact effectively with guests from diverse backgrounds.
• Strong problem-solving abilities to address and resolve guest issues promptly and satisfactorily.
• High level of empathy and patience to provide a personalized experience for each guest.
• Ability to remain calm and efficient under pressure.
• Thinking creatively, and efficiently to resolve issues.
• Enthusiastic self-starter and willingness to learn and grow.

How to Apply

Contact information/how to apply:
Email resume to: Coastdiscoveryjobs@gmail.com

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.

Job Categories: Hospitality & Tourism. Job Types: Full-Time.

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