Inside Sales Supervisor
- Discover Canada Tours
- Vancouver, British Columbia, Canada
- Job ID : 208183
- Category : Hospitality & Tourism
- Job Type : Full-Time
- Salary : $$24.50 Hourly
- Anticipated Start Date : 2026-03-06
- Posting Date : 06 Mar 2026
- Expiry Date : 01 Jan 1970
Description
Position: Inside Sales Supervisor
Hours: 40 hours per week
Hourly Wage: $24.50 ($50,960 annual)
Employment Type: Full-time, Permanent
Benefits: Extended medical insurance after 3 months of probation period
Working location: 636 Hornby St, Vancouver, BC V6C 2G2
Number of job vacancies: 1
Company Name: Discover Canada Tours
Primary Service of Business: Tourism agency
Reporting to the Domestic Sales & Brand Specialist, the Inside Sales Supervisor will be responsible for supervising the promotion and sales initiatives and procedures of Discover Canada Tours, with a focus on Inside Sales initiatives and promotional activities. Core responsibilities include leading the front-line Sales team while ensuring strong sales performance, excellent customer service, and smooth daily operations. This role combines hands-on sales responsibilities with team leadership, training, and performance oversight which will directly affect the direction and goals of the business.
MAIN DUTIES:
Sales Leadership & Coordination:
● Lead, mentor, and support a team of Inside Sales Representatives, seasonal sales staff, and practicums, ensuring strong performance, accountability, and professional development
● Manage, promote, and sell tours and activities through assigned accounts using the reservation systems while guiding team members to achieve sales targets
● Monitor daily sales performance and coach team members on upselling techniques, customer engagement, and sales strategies to maximize revenue and guest satisfaction
● Ensure sales materials (maps, brochures, sales floats, displays, etc.) are properly maintained and available at all sales points
● Oversee daily sales tracking and reporting, ensuring accurate records are maintained by the team
● Coordinate team participation at sales booths around Vancouver, including the Discover Canada Tour office and other high-traffic locations
● Support team members in delivering excellent service to walk-in customers and handling front desk responsibilities, ensuring the image of the front-office is always well-maintained, clean, and welcoming for walk-in guests
● Ensure the front-office is open and closed on time following the assigned operation schedule
● Manage and oversee the shared email inbox and phone line, ensuring timely and professional responses to booking inquiries and customer support requests
● Facilitate regular sales meetings to review account performance, share updates, and align the team with sales objectives and strategies
● Share customer insights, feedback, and market observations with the Sales and Management teams to strengthen the direct-to-consumer sales strategy
● Attend in-office Sales daily Sales meetings to update the status of accounts to the Sales team and strategize promotional activities of the day
Team Management & Development:
● Participate in the decision-making process for the recruitment, onboarding, training, and offboarding of seasonal sales representatives and practicums within the front-line Sales team
● Act as a role model and mentor, fostering a positive, collaborative, and performance-driven sales culture
● Monitor individual and team performance, providing coaching, feedback, and development opportunities to strengthen sales capabilities
● Support the Domestic & Inside Sales Manager with scheduling, task delegation, and workload management to ensure efficient coverage of sales points and customer inquiries
● Promote a culture of accountability, teamwork, and excellent customer service across the Sales team
Client Engagement & Sales Growth:
● Identify opportunities to promote Discover Canada Tours' products to new clients, target groups, and organizations
● Participate in networking opportunities, trade events, industry gatherings, and tourism-related events to strengthen relationships and generate new business opportunities
● Analyze competitor products, pricing, and offerings to help identify opportunities for improvement and innovation
● Work closely with the Marketing team to contribute insights for promotional campaigns, sales materials, and customer engagement initiatives
Additional Responsibilities:
● Work in collaboration with the Sales & Activities Coordinator(s) to prepare, plan, and execute activities and events for student groups
● Participate in Familiarization (FAM) trips to stay knowledgeable about tour products and attractions and help train the sales team accordingly
● Occasionally attend tour departure locations to see specific traveler groups off on their tours and support the guest experience when required
● Ensure the Inside Sales team consistently delivers a welcoming, informative, and professional experience for all customers
QUALIFICATIONS:
● Legally eligible to work in Canada
● Excellent English language skills, both oral and written
● 2 to 4 years of work experience in sales, customer service, or business administration
● Completed post-secondary education in Tourism, Hospitality, Communications, Business Administration, or a related field
● Strong understanding of direct-to-consumer sales, upselling techniques, and customer engagement strategies.
● Experience working with reservation systems, CRM platforms, or booking tools in a sales or tourism environment.
● Proficiency with Microsoft Office and Google Workspace, including spreadsheets and reporting tools.
● Strong organizational and time management skills, with the ability to oversee multiple priorities and operational tasks simultaneously.
● Ability to analyze sales performance, track results, and provide constructive coaching to team members.
● Comfortable working in a fast-paced, customer-facing environment, including front desk interactions and direct sales.
● Demonstrated ability to work collaboratively across departments, including sales, marketing, operations, and product teams.
● Flexible availability, including weekends, evenings, and peak tourism seasons when required.
● Excellent interpersonal communication skills, with a natural ability to approach and engage with new people.
● Professional and people-centric approach to customer service and client relations
● Passionate about travel and knowledgeable about travel destinations in Western Canada.
● Multilingual abilities are considered an asset
● Previous team leadership, supervisory, or mentoring experience, including training or coaching front-line staff is an asset.
How to Apply
Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.
Interested candidates should send a cover letter and resume to discovercanadatours.vancouver@gmail.com with " Inside Sales Supervisor " in the subject line.
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