Reservations Clerk

Description

We are looking for well experienced Reservations Clerks for “Broadstreet Properties Ltd” located at 700 Petersen Road Campbell River, BC V9W 3H7 Canada; However, you will be required to work at various locations in the region.

No. of positions – 03

JOB DUTIES:

• Greet guests and respond to inquiries about room availability, rates, facilities, and services in person, over the phone, or by email.

• Process and confirm room reservations using the resort’s booking software or property management system.

• Verify guest information, record payment details, and ensure accurate data entry for all reservations.

• Modify, cancel, or update existing bookings as requested by guests while following resort policies and maintaining accurate records.

• Coordinate with housekeeping, front desk, and maintenance teams to ensure room readiness and guest satisfaction.

• Provide information on resort amenities, special packages, local attractions, and transportation options.

• Respond promptly and professionally to guest inquiries, complaints, or special requests to ensure a positive guest experience.

• Maintain up-to-date knowledge of resort promotions, seasonal pricing, and event offerings.

• Prepare and maintain daily reservation and occupancy reports for management.

• Follow all company policies regarding privacy, data protection, and guest confidentiality..

• Perform other duties as reasonably assigned by management.

Prerequisites:

Education: Secondary School or equivalent experience.

Experience & Skills: 5 years or more in guest relations, reservations, or hospitality customer service

Language: English

Hourly Rate: $19.70 for 30 to 40 Hours per week

Starting Date: As soon as possible

Terms of Employment: Fulltime and permanent

Benefits: 4 % Vacation Pay,

How to Apply

Please send your resume at above location or Email at broadstreetpropertiesrecruitment@outlook.com

Job Types: Full-Time. Job expires in 365 days.

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