1 Apr 2024

CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR

  • Heys International Ltd. – Posted by heysinternationalcanada@gmail.com
  • Mississauga, Ontario, Canada
  • Job ID : 151555
  • Category : Customer Service
  • Job Type : Full-Time
  • Salary : $31.25 Hourly
  • Anticipated Start Date : 2024-04-01
  • Posting Date : 01 Apr 2024
  • Expiry Date : 01 Apr 2025

Description

*Lead, Coach, assign, and assign and examine the team daily customer service tasks on daily basis.
*Regularly monitor team performance and address or escalate shortfalls.
*Responsibility for ensuring the teams are properly trained to execute the efficient performance.
*Ensure Smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction.
*Monitor and assist agreed service levels and identify the root cause when targets are not met, advise management of potential service failures and/or trends.
*Ensure customer requests are being handled by the associates timely, precisely and efficiently.
*Improve submitted data quality through compliance checks and synchronizing with other working divisions.
*Settling workplace conflicts and recognizing if training is required.
*Carry out tasks like subordinates.

Education: College/Technical School

Experience: 1 Year

Address: 333 Foster Crescent Suite 1, Mississauaga ON L5R 4E5

Wages: $ 31.25/hour for 30 hours/ week

Employment groups: Underrepresented groups, Youth, Indigenous People, New comers to Canada.

Email: heysinternationalcanada@gmail.com

Total Views: 13 ,

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Email: heysinternationalcanada@gmail.com

Job Categories: Customer Service. Job Types: Full-Time. Job expires in 352 days.

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