CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
- Heys International Ltd. – Posted by heysinternationalcanada@gmail.com
- Mississauga, Ontario, Canada
- Job ID : 151555
- Category : Customer Service
- Job Type : Full-Time
- Salary : $31.25 Hourly
- Anticipated Start Date : 2024-04-01
- Posting Date : 01 Apr 2024
- Expiry Date : 01 Apr 2025
Description
*Lead, Coach, assign, and assign and examine the team daily customer service tasks on daily basis.
*Regularly monitor team performance and address or escalate shortfalls.
*Responsibility for ensuring the teams are properly trained to execute the efficient performance.
*Ensure Smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction.
*Monitor and assist agreed service levels and identify the root cause when targets are not met, advise management of potential service failures and/or trends.
*Ensure customer requests are being handled by the associates timely, precisely and efficiently.
*Improve submitted data quality through compliance checks and synchronizing with other working divisions.
*Settling workplace conflicts and recognizing if training is required.
*Carry out tasks like subordinates.
Education: College/Technical School
Experience: 1 Year
Address: 333 Foster Crescent Suite 1, Mississauaga ON L5R 4E5
Wages: $ 31.25/hour for 30 hours/ week
Employment groups: Underrepresented groups, Youth, Indigenous People, New comers to Canada.
Email: heysinternationalcanada@gmail.com
How to Apply
Apply by
Email: heysinternationalcanada@gmail.com
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