14 Apr 2021

User Support Technician (NOC 2282)

  • User Support Technician (NOC 2282) – Posted by nville.immigration@gmail.com
  • Anywhere
  • Job ID : 22498
  • Category : IT – Support
  • Job Type : Full-Time
  • Salary : $ Annually
  • Anticipated Start Date : 2021-04-15
  • Posting Date : 14 Apr 2021
  • Expiry Date : 14 May 2021

NOTE: This job listing has expired and may no longer be relevant!

Description

Company Name:  LinkPoint – Technology Group

Position:               User Support Technician (NOC 2282)

Location:              Unit 1-20075 100A Avenue Langley, BC V1M 3G4

Language:            English

Education:            College/Apprenticeship/Industry Certification

                              White Glove Certification Required  

Experience:          1 year to less than 2 years of Previous Telcom and VoIP Experience 

Positions Available:     (1) one position

Wage Rate:                    $30.29/hour

Terms of Employment:  35 hours per week

LinkPoint is a Canadian based full-service technology firm and managed IT services provider for small and medium-sized businesses. With a team of qualified specialist working in a collaborative environment, LinkPoint has become an integral part of businesses throughout British Columbia.

JOB DUTIES:

  • Administration of cloud based and like services (i.e., Other web services, hosting accounts etc.)
  • Taking infrastructure projects from concept to completion
  • Research guides, manuals and other resources and implement solutions.
  • Collect, organize, and maintain a problems and solutions log for use by other technical analysts. 
  • May supervise or train other technical support worker in this group.
  • Perform regular upkeep of backups, check-ins and maintenance on servers and other core equipment.
  • Reproduce, diagnose, and resolve technical hardware or software issues encountered by client.
  • Communicate effectively with client having trouble, determine problems, providing face to face or remote technical support.
  • Provide advice and training to users in response to identified difficulties, managing client expectations.
  • Provide business systems, network, and internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Train end-users on VoIP systems and phone usage.
  • Trouble shoot, research, and resolve various VoIP related concerns/issues.

SKILLS and KNOWLEDGE:

  • Excellent communication skills, listening, verbal and written.
  • Advising, consulting, teaching, providing explanations and step by step instructions.
  • Ability to carry out instructions, excellent multi-tasking and organizational skills.
  • Time management and problem-solving skills.
  • Able to work with supporting technologies including Microsoft Server Operating System, email services, MS Exchange services, Office 365, Hyper-V, VMware, Anti-Virus, Firewalls (hardware and software) Meraki, UniFi
  • Knowledge of computers, telecom, analyzing and diagnosing technical systems. 

    Benefits: Extended Health Benefits following a probationary period

                 Performance is reviewed annually for incremental raises   
 

Employment Groups:  We welcome and encourage all qualified persons to apply, particularly underrepresented groups: Indigenous, visible minorities, veterans, student and people with disabilities.

How to Apply

Email: nville.immigration@gmail.com

Job Categories: IT – Support. Job Types: Full-Time. Job Tags: 30.29.

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