User Support Technician (NOC 2282)

NOTE: This job listing has expired and may no longer be relevant!

Description

Job details

·      Location – Georgetown, ON

·      On the road job

·      Salary – $27.50 to $31.50 hourly for 35 hours per week (To be negotiated)

·      Terms of Employment – Permanent employment & Full time

·      Employment Conditions – Day, On Call, Morning

·      Start Date – Starts as soon as possible

·      Benefits: Long term benefits, Financial benefits – 4% Vacation Pay & WSIB

·      Vacancies – 1 vacancy

·      Employment groups – Youth, Veterans of the Canadian Armed Forces, Visible minorities, Indigenous people, Newcomers to Canada, Seniors

Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

Experience an asset

On the road job

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

• Android
• Linux
• Unix
• JavaOS
• Networking software
• Networking hardware
• Networking security
• Internet
• Desktop applications
• MS Windows
• TCP/IP
• Wireless networks

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player

Benefits

Financial benefits

• Mileage paid

Long term benefits

• Other benefits
• 4% Vacation Pay & WSIB

How to Apply

By email

control.r.solution@gmail.com

Job Categories: IT – Support. Job Types: Full-Time.

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