User Support Technician (NOC 22221)

Description

·       Location – Edmonton, AB T6X 0R8 – Remote Work Available

·       Salary – $29.50 Hourly / 35 hours per Week

·       Terms of Employment   – Permanent employment & Full time

·       Employment Conditions – Day, Morning, Weekend

·       Start Date –   Starts as soon as possible

·       Benefits: 4% Vacation Pay + WCB

·       Vacancies – 2 Vacancies

Overview

Languages

English

Education

·       College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

·       or equivalent experience

·       Computer science

·       Computer technology/computer systems technology

Experience

1 year to less than 2 years

Responsibilities

Tasks

·       Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

·       Consult user guides, technical manuals and other documents to research and implement solutions

·       Provide advice and training to users in response to identified difficulties

·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts

·       Provide business systems, network and Internet support to users in response to identified difficulties

·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

·       Provide customer service

·       Manage incidents

Experience and specialization

Computer and technology knowledge

·       iOS

·       MAC

·       Linux

·       Networking software

·       Networking hardware

·       TCP/IP

·       Wireless networks

Additional information

Work conditions and physical capabilities

·       Fast-paced environment

·       Tight deadlines

·       Repetitive tasks

Personal suitability

·       Efficient interpersonal skills

·       Excellent oral communication

·       Excellent written communication

·       Organized

Benefits

Other benefits

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth

How to Apply

By email

greatwaytelecomltd@gmail.com

Job Categories: IT – Support. Job Types: Full-Time. Job expires in 13 days.

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