31 Oct 2023

Software Technical Support Analyst (NOC 22221)

  • ABELSoft Inc. – Posted by GH Immigration
  • Burlington, Ontario, Canada
  • Job ID : 126969
  • Category : Customer Service
  • Job Type : Full-Time
  • Salary : $48000 Annually
  • Anticipated Start Date : 2023-12-15
  • Posting Date : 31 Oct 2023
  • Expiry Date : 30 Oct 2024

Description

ABELSoft Inc. is a leading provider of outstanding clinical and practice management software, exceptional customer service and 24/7 support. Our flagship applications, ABELDent and ABELMed, leverage best-of-breed technologies for cloud, portal and paperless practice to give dental and medical professionals a competitive edge in the marketplace.

 

As a Software Technical Support Analyst, you will be responsible for the below duties:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service

 

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience: 1 year to less than 2 years

Transportation/Travel Information: Public transportation is available.

Work Conditions and Physical Capabilities: Fast-paced environment, Tight deadlines, Attention to detail, Sitting.

Personal Suitability: Organized, Excellent oral communication, Client focus, Team player, Effective interpersonal skills, Initiative, Judgement

Computer and Technology Knowledge: Internet, Desktop applications, Web service design, Data analysis software, File management software

Work Location: 3310 South Service Road, Burlington, ON L7N 3M6

Salary: CAD $48,000 annually

No. of positions: 1

Benefits: Health care plan, Vision care benefits, Dental plan, Disability benefits

Employment type: Fulltime Permanent, 30 to 40 hours/week

How to apply: Apply online at http://www.abelsoft.com/careers

 

Total Views: 12 ,

How to Apply

How to apply: Apply online at http://www.abelsoft.com/careers

Job Categories: Customer Service. Job Types: Full-Time. Job expires in 184 days.

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