Software Technical Support Analyst (NOC 22221)
- ABELSoft Inc. – Posted by GH Immigration
- Burlington, Ontario, Canada
- Job ID : 126969
- Category : Customer Service
- Job Type : Full-Time
- Salary : $48000 Annually
- Anticipated Start Date : 2023-12-15
- Posting Date : 31 Oct 2023
- Expiry Date : 30 Oct 2024
Description
ABELSoft Inc. is a leading provider of outstanding clinical and practice management software, exceptional customer service and 24/7 support. Our flagship applications, ABELDent and ABELMed, leverage best-of-breed technologies for cloud, portal and paperless practice to give dental and medical professionals a competitive edge in the marketplace.
As a Software Technical Support Analyst, you will be responsible for the below duties:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: 1 year to less than 2 years
Transportation/Travel Information: Public transportation is available.
Work Conditions and Physical Capabilities: Fast-paced environment, Tight deadlines, Attention to detail, Sitting.
Personal Suitability: Organized, Excellent oral communication, Client focus, Team player, Effective interpersonal skills, Initiative, Judgement
Computer and Technology Knowledge: Internet, Desktop applications, Web service design, Data analysis software, File management software
Work Location: 3310 South Service Road, Burlington, ON L7N 3M6
Salary: CAD $48,000 annually
No. of positions: 1
Benefits: Health care plan, Vision care benefits, Dental plan, Disability benefits
Employment type: Fulltime Permanent, 30 to 40 hours/week
How to apply: Apply online at http://www.abelsoft.com/careers
How to Apply
How to apply: Apply online at http://www.abelsoft.com/careers
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