Service Technician (DSL Ltd.)

The Company Operating Name: DSL Ltd. 

 

    Title of Position: Service Technician (DSL Ltd.) 

 

    Business Address: 14520 128 Ave NW, Edmonton, AB T5L 3H6 

 

    No# of Positions: 5 

 

 

    Terms of Employment: Full Time Year Round 

 

 

    Language Requirement(s): English 

 

    Wage: $26.63 per hour 

 

    Benefits Package (if applicable): 

     • Health, dental, vision, heath flex spending account after 3 months, RRSP after 1 year. 

     • 3 weeks paid vacation. 

     • Travel opportunities in Western Canada. 

     • Smartphone, uniform, specialty tools, & company vehicle provided for business use.  

 

    Hours (each week): 32 

 

    Location of work: All the work will be in various locations in Western Canada depending on the clients' requests. 

 

    Education: Post secondary trade certificate in appliance, refrigeration, HVAC, journeyman or apprentice 

 

    Work Experience: 

     • At least 1 year refrigeration and appliance apprenticeship experience 

     • Experience in a technical role with a high level of customer interaction is preferred

     • Experience working in mechanical or electrical fields is an asset 

 

    Job Duties: 

     • Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, superautomatic espresso machines, fryers, combi ovens and clamshell grills

     • Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner

     • Responding quickly and efficiently to service calls

     • Providing customers with telephone support for troubleshooting

     • Assessing and completing repairs quickly, efficiently, and accurately

     • Effectively handling service requests and work orders on DSL’s Android app

     • Maintaining an orderly and accurate parts inventory in your personal DSL vehicle

     • Training other technicians on preventative maintenance and service procedures

     • Responding to on-call service emergencies on select evenings and weekends

 

 

    Job Requirements: 

     • Valid class 5 driver license or international equivalent

     • Experience working in mechanical or electrical fields is an asset, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electrofreeze, or Stoelting)

     • Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns

     • Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly

     • Meticulous and detail-oriented

     • Must be able to communicate effectively in English, both written and verbal. Any second language an asset.

     • Local travel is required on a daily basis, with occasional travel throughout various nearby communities and towns. Company vehicle and gas card are supplied by DSL

     • Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.

 

    Contact Information: To apply, please send your resume to HR-DSL-AB@outlook.com.