Customer Service Supervisor (except financial service)

Responsibilities

Tasks

• Conduct performance reviews
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Identify training needs and train workers in job duties and company policies
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports
• Organize and maintain inventory

Supervision

• Customer service clerk
• Information clerks
• 5-10 people

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Experience and specialization

Computer and technology knowledge

• MS Office

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Health care plan

Financial benefits

• Gratuities
• Night shift premium

Other benefits

• Free parking available
• On-site amenities
• Other benefits
• Team building opportunities
• Parking available
• Wellness program