Automotive Service Advisor

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Description

Motor Werke is a well-established and reputable automotive service centre that provides top-quality vehicle maintenance and repair services. We take pride in our commitment to customer satisfaction and excellence in automotive care. We are seeking an experienced Automotive Service Advisor to join our team and help us continue delivering exceptional service to our valued customers as we grow. 

Job description:

As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department. You will serve as the primary point of contact for customers, providing expert advice and recommendations regarding their vehicle maintenance and repair needs. Your ability to build trust, communicate effectively, and deliver outstanding customer service will be vital to your success in this role.

Responsibilities:

• Greet and welcome customers both in person and over the phone, with a professional and friendly demeanour.
• Handle customer inquiries, concerns and complaints with empathy and professionalism.
• Listen to customer’s concerns, questions and vehicle issues to accurately diagnose their needs and educate them on their vehicles.
• Schedule service appointments, ensuring efficient use of service bays and technicians.
• Consult with technicians to obtain necessary repair estimates and provide detailed explanations to customers.
• Present service recommendations, including cost estimates and repair timelines, to customers in a clear and informative manner.
• Upsell additional service, maintenance packages and special promotions where appropriate.
• Keep customers informed about the progress of their vehicle services and notify them of any changes or delays.
• Maintain accurate service records and customer contact information in the database.
• Collaborate with the service team to ensure the timely completion of repairs and maintenance tasks.
• Take payments, arrange for refunds, post credit and follow up with customers on outstanding payments.
• Move customer vehicles from in front of the reception to the side of the shop ready for the technicians.

Experience and related skills:

• Demonstrate exceptional customer service and interpersonal skills. 
• Ability to multitask and stay organised in a fast-paced environment.
• Familiarity with computer software and databases for service scheduling and customer records.
• Strong verbal and written communication skills.
• Ability to work well in a team environment.
• Positive attitude, integrity, energy and passion.
• Detail-oriented with excellent time-management skills.
• Professional appearance and demeanor.

Required education, experience and certifications:

• Some customer service experience is required.
• Some sales experience is required. 
• A high school diploma or equivalent is mandatory. 
• A valid driver’s license is mandatory. 

What we offer:

• Competitive compensation package. 
• Bonus/commission pay. 
• Group extended health insurance benefits. 
• Company-paid training.
• 2 weeks paid vacation after 1 year, 3 weeks after 4 years.
• Weekly team lunches.
• Team outings!
• Amazing team environment. 

This position is full-time and permanent (40 hours/week).  Work hours are Monday to Friday, 8 am to 5 pm. 

3+ vacancies. 

Please visit our website at motorwerke.ca for a full tour of our facility and more information about our company and check out our Instagram @motorwerke and YouTube channel to meet the team! 

Annual salary: from 52,000 (based on experience) plus commission. 

Work Location: 120-1765 Springfield Rd. Kelowna, BC V1Y 5V5 

How to Apply

If you are interested in applying, please send your resume and cover letter to careers@motorwerke.ca to the attention of Michelle Bayne. 

Job Categories: Sales. Job Types: Full-Time.

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