Operations Supervisor

Description

About Us:

Mi Bowl is dedicated to delivering fresh, healthy meals while promoting sustainability and exceptional customer experiences. We are looking for a proactive and tech-savvy Operations Supervisor to oversee daily operations, streamline processes, and drive business success.

Key Responsibilities:

• Operational Management: Oversee daily operations, ensuring efficiency in order fulfillment, inventory management, and food preparation processes.
• Inventory Control: Implement and maintain inventory management systems to optimize stock levels, prevent shortages, and reduce waste.
• Process Improvement: Collaborate with the management team to enhance food preparation and production workflows, ensuring adherence to quality and safety standards.
• Customer Service Excellence: Monitor and enhance customer satisfaction by addressing complaints, resolving delays, and ensuring timely order delivery.
• Team Leadership: Assist in supervising the operations team, promoting adherence to quality and safety standards.
• System Oversight: Maintain and update the Shopify platform for accurate inventory and order processing, ensuring seamless operations.
• Sustainability Efforts: Manage initiatives like TOO GOOD TO GO to reduce food waste and drive profits.

Qualifications:

• Proven 3 years’ experience in operational supervisor roles in food service or e-commerce industry.
• Strong technical proficiency, including Shopify, inventory systems, and Microsoft Office Suite.
• Familiarity with web technologies, including HTML/CSS and JavaScript.
• Technical skills in tools like SQL, Python, and Tableau for creating interactive dashboards and data visualization.
• Exceptional organizational and problem-solving skills, with the ability to multitask in a fast-paced environment.
• Effective communication skills to liaise between customers, staff, and management.
• Knowledge of quality and safety standards in food handling is an asset.

Education & Skills:

• Bachelor’s degree in Business, Finance or a related field.
• Certificate and/or other credentials in information technology are strongly preferred.

What We Offer:

• A dynamic, collaborative work environment.
• Opportunities for professional growth within a fast-growing company.
• The chance to make a meaningful impact on sustainability and customer experience.

How to Apply

Please submit your resume to mibowlresume@gmail.com and include this reference number in your application: OS-2024.

Job Categories: Administrative. Job Types: Full-Time. Job expires in 315 days.

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