Office Manager

Position: Office Manager

Hours: Monday to Friday (40 hours/week & overtime needed)

Hourly Wage: $28.85 (Depends on experience)

Employment Type: Full-time, Permanent

Benefits: Dental Insurance & Extended Medical Insurance after 3 months of probation period

Vacation: 4% of gross salary

Vacancy: 2

Working location: #212 – 4288 Lozells Avenue Burnaby BC V5A 0C7

Primary Service of Business: Providing Pest Control Services

Ridall Pest Control is proud to offer an integrated pest management and pest removal approach that is safe, effective, and environmentally friendly. We understand that pest problems can be difficult and costly, which is why we are committed to providing our clients with the highest quality pest control services available.

MAIN DUTIES:

● Co-ordinate office administrative procedures and services, in conjunction with the Team Manager

● Carry out administrative activities associated with a portfolio of major clients to ensure they do not turn to competition

● Responsible for understanding of key customer needs and requirements

● Strengthen connections with current clients by consistently suggesting solutions that align with their objectives

● Ensure the correct pest, bird and/or wildlife control services are delivered to customers in a timely manner

● Establish work priorities, delegate work to support staff and ensure procedures are followed

● Serve as the link of communication between key customers and internal teams

● Resolve any issues and problems faced by customers and deal with complaints to maintain the good relationships

● Assist in matters relating to marketing and publicity for the company promotional materials

● Assist in staff recruitment and orientation activities; manage and train staff

● Ensure that office equipment (phone, printer, fax etc.) is in good working order; arrange for repair when necessary

● Hold the budget for routine stationery and office supplies and ensure all is kept in stock; check inventory and place orders when necessary

● Prepare for regular reports of progress and forecasts to internal and external stakeholders

● Perform other duties as assigned by the Team Manager

QUALIFICATIONS:

● Completion of secondary school is required

● A university degree or college diploma in business or public administration may be required

● Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

● Excellent organizational skills

● Ability in problem-solving and negotiation in English

● Ability to write reports and proposals in English

● Proficient with MS Office (i.e. Word, Excel and PowerPoint) and industry specific CRM (i.e. PestPac)

● Pest control industry knowledge is asset, including:

o pest, bird and urban wildlife knowledge (identification, biology, behaviours, habit preferences and control/treatment options)

o Application technologies

o Federal, Provincial and WorkSafe BC regulations pertaining to pesticide applications

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.

Interested candidates should send a cover letter and resume to Ridallpestcontrol.hr@gmail.com with "Office Manager" in the subject line.