13 Apr 2021

Motel Managing Supervisor

  • Super 8 – Posted by Employer
  • Brockville, Ontario, Canada
  • Job ID : 22334
  • Category : Hospitality & Tourism
  • Job Type : Full-Time
  • Salary : $22.80 Hourly
  • Anticipated Start Date : As soon as possible
  • Posting Date : 13 Apr 2021
  • Expiry Date : 13 Apr 2022

Description

We are looking for a “Motel Managing Supervisor” for Super 8 located at 1843 COUNTY RD 2 RR1 Brockville, ON K6V 5T1 Canada.

TASKS AND RESPONSIBILITIES:

  • managing the daily operations of the front desk
  • Supervise staff with their job functions to ensure optimum service to guests
  • providing staff with necessary training and support in job duties, safety procedures and motel policies
  • preparing and adjusting weekly work schedules and assigning work duties to staff
  • ensuring that staff reports to work as scheduled; documenting any late or absent employees
  • monitoring staff performance in all phases of service and job functions
  • monitoring the check-in/check-out process; anticipating critical situations and assisting wherever necessary to help alleviate the pressure and to process the guest expediently
  • overseeing that guests are welcomed, registered into a motel's computer system and assigned an appropriate room or suite
  • resolving guest complaints and reviewing special guest requests in a timely manner and ensuring guest satisfaction
  • monitoring staffs' interaction with guests, ensuring prompt and courteous service
  • ensuring that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such
  • maintaining complete knowledge with all departmental policies/service procedures/standards
  • managing and maintaining front desk computer system, equipment and supplies, ensuring all is ready for service, resolving problems and calling headquarters for support as required
  • maintaining complete knowledge of correct maintenance and use of equipment
  • completing requisitions to replenish shortages of supplies
  • monitoring and ensuring that all cashiering procedures comply with accounting policies and standards
  • verifying each Front Desk shift’s transactions and reviewing work performed
  • managing and processing credit card transactions
  • administering guest payment policies
  • responsible for maintaining Motel key security system; administering guest safe deposit boxes
  • responsible for knowing Motel emergency procedures and following all standard operating procedures
  • coordinating work with other departments to fulfill special guest requests
  • notifying Housekeeping/Maintenance of any reported problems with suites and/or grounds
  • preparing and updating reports to general manager, maintenance department and housekeeping
  • maintaining positive guest relations at all times
  • resolving and monitoring Choice Motel guest surveys and reviews

 

Prerequisites:

Education:                               High school or equivalent.

Experience & Skills:               1 year to less than 2 years of experience in hospitality.

Language:                               English

 

Hourly Rate: $22.80 per Hour for 30 to 40 Hours per week

 

Starting Date: As soon as possible

 

Terms of Employment: Fulltime and permanent

 

Benefits: 4 % vacation pay

 

 

 

How to Apply

Please send your resume by Email at deeahotel@mail.com

Job Categories: Hospitality & Tourism. Job Types: Full-Time. Job expires in 331 days.

No views yet

Apply for this Job

Apply for Job