24 Sep 2020

IT Helpdesk Technician

  • Terrabyte IT Consulting Ltd. – Posted by employer1221
  • Abbotsford, British Columbia, Canada
  • Job ID : 14071
  • Category : IT – Support
  • Job Type : Full-Time
  • Salary : $18.00 to $30.00 Hourly
  • Anticipated Start Date : As soon as possible
  • Posting Date : 24 Sep 2020
  • Expiry Date : 24 Sep 2021


Terrabyte IT Consulting Ltd. is looking for a IT Helpdesk Technician to join our agile teams.

Job title: IT Helpdesk Technician
Job type: Full time, Permanent and indeterminate (30-40 hours per week)

Job Location: 210-2825 Clearbrook Road, Abbotsford, British Columbia V2T 6S3
Wages: $18.00 to $30.00 Hourly

Experience: Previous related work experience and/or education will be an asset. Training will be provided to the right candidate. Wages will be decided at the interview based on previous relevant work experience and/or education

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year or 2 years
Language: English

Start date of employment: As soon as possible
Positions Available: 02

Key Responsibilities:

– Provide first-level contact to end users to identify and resolve hardware, software related issues experienced by them, by means of desktop support, responding to telephone calls, communicate via e-mails and in person in a timely and professional manner.
– To provide technical support and advice to the end users to overcome the technical problems encountered by them and to provide the required training to help them avoiding the problem in future
– Resolve as many user-reported problems as expertise permits using available tools like guides/manuals and following procedures and policies for the handling of support cases on daily basis
– Proactively seeking solutions to minimize common problems
– Document reported customer issues and escalate problems as appropriate following IT Help Desk procedures
– Coordinating with other IT Helpdesk team members or IT Manager, as required to provide quick resolution of the technical problems faced by the end users
– Monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for information
– Monitoring and overseeing the daily performance of computer systems in MS Windows, MS office 365, installed anti-virus solutions
– Provide IT support to business user customers or home user customers remotely, over the phone or on-site
– Perform computer harware upgrading and/or installing or removing software or applications
– Perform any other IT related tasks as requested by the manager

Work Conditions and Physical Capabilities:
Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Sitting

Personal Suitability:
Client focus, Organized, Team player, Good communication skills

How to Apply

Please apply via e-mail: careers@terrabyte-consulting.com

Job Categories: IT – Support. Job Types: Full-Time. Job expires in 103 days.

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