Housekeeping Supervisor (NOC 62024)

Guest Service

• Internal Hotel Sales by positively representing and promoting the property
• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues related to their department
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Ensures systems and procedures are in place and followed for guest safety and security

Department Responsibilities

• Maintain and Exceed Property Cleanliness Ranking
• Work with the GM to ensure adequate staff levels
• Coordinate with the GM on schedules
• Coordinate with the GM on the hiring process of new staff members
• Train, monitor and coach all new room attendants
• Continually monitor and work with room attendant’s performance
• Conduct performance evaluations, coaching and discipline 
• Establish and Maintain positive employee moral
• Maintain and Order inventory for the department
• Ensure all safety, health, sanitation and departmental procedures are followed
• Liaison with Maintenance and Front Desk teams to ensure smooth running operations
• All projects assigned by the GM

Daily Responsibilities

• Assigning Daily Tasks of Room Attendants
• Monitor staff performance to ensure highest level of quality
• Room inspects all arrival rooms to ensure highest level of quality
• Completes daily housekeeping report
• Coordinating with the other departments to ensure all guest and rooms requirements are met
• Clean rooms and do laundry as required by occupancy levels
• Assure all rooms are set up to company standards.
• Coordinate with the different departments to ensure customer satisfaction
• Work on short term and long term projects.