1 Dec 2020

Hotel Clerk Supervisor

  • Quality Inn & Conference Centre – Posted by Employer
  • Anywhere
  • Job ID : 16328
  • Category : Hospitality & Tourism
  • Job Type : Full-Time
  • Salary : $23 Hourly
  • Anticipated Start Date : As soon as possible
  • Posting Date : 01 Dec 2020
  • Expiry Date : 01 Dec 2021

Description

We are looking for a “Hotel Clerk Supervisor” for Quality Inn & Conference Centre located at 1144 Ontario Street Stratford, ON N5A 6Z3 Canada
TASKS AND RESPONSIBILITIES:
• managing the daily operations of the front desk
• Supervise staff with their job functions to ensure optimum service to guests
• providing staff with necessary training and support in job duties, safety procedures and hotel policies
• preparing and adjusting weekly work schedules and assigning work duties to staff
• ensuring that staff reports to work as scheduled; documenting any late or absent employees
• monitoring staff performance in all phases of service and job functions
• monitoring the check-in/check-out process; anticipating critical situations and assisting wherever necessary to help alleviate the pressure and to process the guest expediently
• overseeing that guests are welcomed, registered into a hotel’s computer system and assigned an appropriate room or suite
• resolving guest complaints and reviewing special guest requests in a timely manner and ensuring guest satisfaction
• monitoring staffs’ interaction with guests, ensuring prompt and courteous service
• ensuring that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such
• maintaining complete knowledge with all departmental policies/service procedures/standards
• managing and maintaining front desk computer system, equipment and supplies, ensuring all is ready for service, resolving problems and calling headquarters for support as required
• maintaining complete knowledge of correct maintenance and use of equipment
• completing requisitions to replenish shortages of supplies
• monitoring and ensuring that all cashiering procedures comply with accounting policies and standards
• verifying each Front Desk shift’s transactions and reviewing work performed
• managing and processing credit card transactions
• administering guest payment policies
• responsible for maintaining Hotel key security system; administering guest safe deposit boxes
• responsible for knowing Hotel emergency procedures and following all standard operating procedures
• coordinating work with other departments to fulfill special guest requests
• notifying Housekeeping/Maintenance of any reported problems with suites and/or grounds
• preparing and updating reports to general manager, maintenance department and housekeeping
• maintaining positive guest relations at all times
• resolving and monitoring Choice Hotel guest surveys and reviews

Prerequisites:
Education: High school or equivalent.
Experience & Skills: 1 year to less than 2 years of experience in hospitality.
Language: English

Hourly Rate: $23 per Hour for 30 to 40 Hours per week

Starting Date: As soon as possible

Terms of Employment: Fulltime and permanent

Benefits: 4 % vacation pay, Accommodation will be provided onsite

How to Apply

Please send your resume by Email at qualityinn.stratford@gmail.com

Job Categories: Hospitality & Tourism. Job Types: Full-Time. Job expires in 313 days.

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