German Speaking Customer Service Consultent
- Lufthansa InTouch – Posted by Lufthansa InTouch Ontario
- Anywhere
- Job ID : 54440
- Category : Customer Service
- Job Type : Full-Time
- Salary : $16.59 Hourly
- Anticipated Start Date : 2022-06-06
- Posting Date : 13 May 2022
- Expiry Date : 20 May 2022
NOTE: This job listing has expired and may no longer be relevant!
Description
Lufthansa InTouch is looking for a motivated German Speaking Customer Service Consultants to add to our international team of travel consultants!
The position will start with 4 weeks of virtual training, followed by 3 weeks in Toronto. After successful completion of the training period this will be a Work from Home position.
As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base position, you can provide this high level of service from the comfort of your own home! On top of that, you will have access to amazing, discounted travel rates, so that you can explore the world and meet amazing people along the way!
ABOUT THE ROLE WITH LUFTHANSA INTOUCH:
As a team member, you will be an integral part of Lufthansa’s service excellence. Being the innovative Customer Service provider for the Lufthansa Group, we specialize in customer care for air travel. Our multicultural, multilingual teams operate from seven Service Centers worldwide, providing five-star services to passengers flying with the Lufthansa Group. On top of our Business-2-Customer services, Lufthansa InTouch also designs innovative and cost-effective operational solutions for a select portfolio of business clients.
You will use your knowledge of the German language paired with your passion for people to provide professional and efficient call service to our valued travelers. Training will be provided to ensure confidence and success when handling customer calls.
WHO YOU ARE:
Do you have a positive attitude and enjoy problem solving to provide the highest quality of service? New opportunities and challenges excite you, and you can’t wait for the opportunity to grow your network internationally. Do your other qualifications include?
- Excellent written & verbal communication in English and German
- Previous experience in a customer service role asset
- Minimum high school diploma
- Solid understanding of computer systems and software
- Self-motivated with a positive attitude
- Take pride in conducting excellent interactions with colleagues and customers
- Willing to take part in out training program
- Able to work on our team for a minimum of 12 consecutive months
- Able to work rotating shifts, including evenings, weekends, and some statutory holidays
WE ARE PROUD TO OFFER YOU:
You will be a part of a unique team spirit and culture – we are the best at being In Touch! We are driven to be best. At Lufthansa InTouch, we continuously upskill and train our team to boost your product knowledge and build your confidence in all aspects of service for air travelers.
- Competitive Compensation
- Home-Based Work Arrangement
- Comprehensive Health & Dental Benefits
- Highly Discounted Airfare
- Development Opportunities
- International Exchange Programs
- World Class Training
Does this sound like you? Apply today!
Lufthansa InTouch appreciates all applicants for their interest; however, only those selected for an interview will be contacted.
Lufthansa InTouch Peterborough is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code.
How to Apply
Please visit our website: Job offer: Customer Service Consultant - Home Based German Speaking | lufthansagroup.careers or Please email: emily.ribble@dlh.de with your resume.No views yet