8 Mar 2023

Food service supervisor

  • Tim Hortons – Posted by Employer
  • Hamilton, Ontario, Canada
  • Job ID : 91347
  • Category : Food Services
  • Job Type : Full-Time
  • Salary : $16.92-18 Hourly
  • Anticipated Start Date : As soon as possible
  • Posting Date : 08 Mar 2023
  • Expiry Date : 07 Mar 2024


We are looking for a well experienced food service supervisor to work in various shifts for Tim Hortons located at 1341 Upper James St. Hamilton, ON L9C 3B3, Canada


No. of Position :03





  • People management leads by example and demonstrates the importance of treating every team member and Guest with respect
  • Assists the Restaurant Manager in recruitment and retention strategies
  • Reacts immediately to issues requiring attention during the shift
  • Provides ongoing, specific direction to team members
  • Encourages an exciting and fun work environment while motivating team members to meet goals
  • Trains, orientates and monitors new team members, using PTS and feedback binder
  • Reports to Restaurant Owner, GM, Manager and /or Assistant Manager on team member performance (positive or negative)
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
  • Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviours with team members
  • Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency
  • Responds to Guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
  • Assists in the running of company-wide incentive programs
  • Operations management displays knowledge of and works in compliance with applicable legislation complies with and enforces all Tim Hortons operating standards
  • Ensures that all product and packaging is properly merchandised and stocked
  • Responsible for shift cash procedures
  • Maintains operational efficiency through use of positioning charts
  • Supervises team members to ensure primary and secondary duties are completed
  • Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
  • Keeps current on all new information on Portal or available through Town hall meetings
  • Assists the Restaurant Manager in driving sales and transactions during their shift
  • Monitors for, responds to and reports to restaurant management about unsafe acts and conditions
  • Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
  • Escalates to management any issues and or problems





Education:                                High school or equivalent.

Experience & Skills:                 1 year to less than 2 years of experience in food industry

Language:                                English




  • Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register.
  • Position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.


Hourly Rate: $ 16.92 to $ 18 per Hour for 30 to 40 Hours per week


Starting Date: As soon as possible


Terms of Employment: Fulltime and permanent






How to Apply

Please send your resume at above mentioned location or Email at tims.laarfoods@gmail.com

Job Categories: Food Services. Job Types: Full-Time. Job expires in 100 days.

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