8 Sep 2020

Customer Service Supervisor

  • Kooner Transport Group – Posted by jbassi@bic-canada.com
  • Ayr, Ontario, Canada
  • Job ID : 13505
  • Category : Customer Service
  • Job Type : Full-Time
  • Salary : $22 Hourly
  • Anticipated Start Date : 2020-09-08
  • Posting Date : 08 Sep 2020
  • Expiry Date : 08 Sep 2021

Description

Employer: Kooner Transport Group
Position: Customer Service Supervisor
Duration/Type: Full Time
Location: 2931 Cedar Creek Rd, Ayr, Ontario, N0B 1E0
Salary: $22.00 per hour–The gross salary paid will be subject to all applicable Federal and Provincial income taxes and other statutory deductions.
Other Benefits: None; other than employer EI & CPP contributions
Vacation: 4 % of the gross salary
Hours of Work: 35.00-44.00 Hours a week. Overtime applicable at the rate of 1.5 after 44 hours of work per week

Essential Functions / Major Responsibilities

• Supervise the activities of the associates in the customer service department in taking incoming and outgoing calls on customer delivery status and other issues.
• Supervise a staff of approximately 3-4 at a time. Assign, oversee and evaluate work. Train new and existing reps on company policies and on how to handle daily routine work effectively on an ongoing basis.
• Resolve customer complaints and rectify issues to provide highest level of satisfaction.
• Carry out admin activities associated in the customer service department. Perform paperwork duties as needed.
• Responsible to keep up to date contact list for the drivers to enquire delivery status/ETA and for the customers to inform them on timely basis.

Specific Job Requirements

• Between 7-12 months of experience as a customer service representative in a call/contact centre environment is required. Experience in a transportation company in the customer service department or similar working environment an asset
• Completion of secondary school is required
• Highly organized with attention to detail
• Excellent written & verbal skills in English Language is required
• Ability to write routine reports and correspondence.
• Possess an understanding and working knowledge of MS Office to include Excel, Word, and Outlook

How to Apply

By Email to: hiring@koonertransportgroup.com

Job Categories: Customer Service. Job Types: Full-Time. Job expires in 321 days.

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