Customer Service Supervisor

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Description

We are looking for “Customer Service Supervisor” for The Bruce Hotel located at 89 Parkview Drive Stratford, ON N5A 5V2 Canada

No. of Position :03                                                                                  

TASKS AND RESPONSIBILITIES:

• Overseeing that all the guests are welcomed according to the hotel’s practices 24 hours a day.
• Ensuring the customer experience and services provided are all of utmost standards.
• Providing staff with necessary training and support in job duties, safety procedures and hotel policies.
• Monitoring the check-in/check-out process; anticipating critical situations and assisting wherever necessary to help alleviate the pressure of the guests and ensure the process runs smoothly.
• Resolving guest complaints and reviewing special guest requests in a timely manner and ensuring guest satisfaction.
• Monitoring staffs' interaction with guests, ensuring prompt and courteous service.
• Ensuring that current information on rates, packages and promotions is available at the Front Desk.
• Maintaining complete knowledge with all departmental policies/service procedures/standards.
• Managing and maintaining the front desk computer system, equipment, and supplies, ensuring all is ready for service, resolving problems and calling headquarters for support as required.
• Completing requisitions to replenish shortages of supplies.
• Monitoring and ensuring that all cashiering procedures comply with accounting policies and standards.
• Responsible for knowing hotel emergency procedures and following all standard operating procedures.
• Preparing and updating reports to the general manager of the hotel.
• Resolving and monitoring hotel guest surveys and reviews.

Prerequisites:

Education:                                 High school or equivalent.

Experience & Skills:                   1 year to less than 2 years of experience in hospitality.

Language:                                 English

Hourly Rate: $23.50 to 25.50 per hour for 30 to 40 Hours per week

Starting Date: As soon as possible

Terms of Employment: Fulltime and permanent

Benefits: 4 % vacation pay

How to Apply

Please send your resume by email at recruitment.thebruce@gmail.com

Job Categories: Hospitality & Tourism. Job Types: Full-Time.

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