11 Feb 2019

Customer Service Representative

  • Options Consulting Solutions – Posted by rwade@optionscs.com
  • Richmond, British Columbia, Canada
  • Job ID : 3012
  • Category : Customer Service
  • Job Type : Contract
  • Salary : $38000-40000 Annually
  • Anticipated Start Date : 2019-02-25
  • Posting Date : 11 Feb 2019
  • Expiry Date : 18 Feb 2019

NOTE: This job listing has expired and may no longer be relevant!

Customer Service Representative

Description

TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

FULL-TIME

COMPETITIVE SALARY

Richmond, BC

 

Are you the one?

Have you been recognized as the spark in the team?

Have past employers praised your communication and interpersonal skills?

 

The Company

Our Client is a leader in the media industry. They are undergoing an exciting digital transformation and are adding two Technical Customer Service Representatives to their growing team.

 

Company Perks and Rewards

  • A fun, dynamic, and collaborative working environment that allows you to be yourself!
  • Comprehensive in-class training program with end-to-end support to prepare you for the role
  • A fun, energetic, team-oriented environment that encourages employee engagement
  • Projects – Opportunity to work on exciting projects and make an impact on the broadcast industry
  • Competitive benefits package and group savings and retirement program
  • Perkopolis – Participation in a program that provides exclusive discounts on products and services to employees
  • Perks include shopping discounts, movie tickets, services event/show tickets and much more!
  • Casual dress code – We follow a “dress for your day” policy, allowing employees to use their discretion on what is appropriate for their work activities that day

 

The Job!

 

Your typical day will center around talking with new and existing research respondents of all ages, from across western Canada. You will have a chance to build relationships with your respondents (this is not a cold calling role!), and you will:

  • coach and educate them on policies and procedures
  • resolve simple technical issues for them over the phone
  • problem solve to help them overcome participation challenges
  • probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.

In this role, you will have the benefit of a set shift schedule of four weekdays (12pm-8pm) and one weekend day (9-5pm).

 

What you bring to the job

To be successful in this role you must have:

  • Post-secondary education (preferred)
  • A minimum of one-year experience in a customer service/call center environment
  • Excellent customer service skills
  • Excellent communication and negotiation skills 
  • Intermediate knowledge of MS Office (Word, Excel, and Outlook)
  • Proven problem-solving skills
  • Excellent attention to detail, and the ability to multi-task

 

Qualified job seekers are asked to apply with attention to Shannan Willoughby. Reference 9718

 

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

 

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability

You can find more roles that may be more suited to you on the Options website at www.optionscs.com. Follow us on Twitter @OCS_opi and on Facebook at www.facebook.com/optionsconsultingsolutions  for new jobs as they come to us!!

 

 

How to Apply

TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

FULL-TIME

COMPETITIVE SALARY

Richmond, BC

 

Are you the one?

Have you been recognized as the spark in the team?

Have past employers praised your communication and interpersonal skills?

 

The Company

Our Client is a leader in the media industry. They are undergoing an exciting digital transformation and are adding two Technical Customer Service Representatives to their growing team.

 

Company Perks and Rewards

  • A fun, dynamic, and collaborative working environment that allows you to be yourself!
  • Comprehensive in-class training program with end-to-end support to prepare you for the role
  • A fun, energetic, team-oriented environment that encourages employee engagement
  • Projects - Opportunity to work on exciting projects and make an impact on the broadcast industry
  • Competitive benefits package and group savings and retirement program
  • Perkopolis - Participation in a program that provides exclusive discounts on products and services to employees
  • Perks include shopping discounts, movie tickets, services event/show tickets and much more!
  • Casual dress code - We follow a “dress for your day” policy, allowing employees to use their discretion on what is appropriate for their work activities that day

 

The Job!

 

Your typical day will center around talking with new and existing research respondents of all ages, from across western Canada. You will have a chance to build relationships with your respondents (this is not a cold calling role!), and you will:

  • coach and educate them on policies and procedures
  • resolve simple technical issues for them over the phone
  • problem solve to help them overcome participation challenges
  • probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.

In this role, you will have the benefit of a set shift schedule of four weekdays (12pm-8pm) and one weekend day (9-5pm).

 

What you bring to the job

To be successful in this role you must have:

  • Post-secondary education (preferred)
  • A minimum of one-year experience in a customer service/call center environment
  • Excellent customer service skills
  • Excellent communication and negotiation skills 
  • Intermediate knowledge of MS Office (Word, Excel, and Outlook)
  • Proven problem-solving skills
  • Excellent attention to detail, and the ability to multi-task

 

Qualified job seekers are asked to apply with attention to Shannan Willoughby. Reference 9718

 

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

 

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability

You can find more roles that may be more suited to you on the Options website at www.optionscs.com. Follow us on Twitter @OCS_opi and on Facebook at www.facebook.com/optionsconsultingsolutions  for new jobs as they come to us!!

 

 

Job Categories: Customer Service. Job Types: Contract.

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