10 Nov 2022

Customer Service Representative Supervisor

  • Heys International Ltd. – Posted by heysinternationalcanada@gmail.com
  • Mississauga, Ontario, Canada
  • Job ID : 74946
  • Category : Manufacturing & Production
  • Job Type : Full-Time
  • Salary : $21 Hourly
  • Anticipated Start Date : 2022-11-10
  • Posting Date : 10 Nov 2022
  • Expiry Date : 10 Nov 2023


* Lead, coach, assign and examine the team daily customer service tasks on daily basis.
* Regularly monitor team performance and address or escalate shortfalls.
* Responsible for ensuring the teams are properly trained to execute the efficient performance.
* Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support
  groups to achieve customer satisfaction.
* Monitor and assist agreed service levels and identify the root cause when targets are not met, advise management
  of potential service failures and/or trends.
* Ensure customer requests are being handled by the associates timely, precisely and efficiently.
* Improve submitted data quality through compliance checks and synchronizing with other working divisions.
* Settling workplace conflicts and recognizing if training is required.
* Carry out tasks like subordinates.

Education: College/Technical School
Experience: 1 year

Wages: $21/hr for 30 hrs/ week Fixed Range

Address: 333 Foster Cres, Suite 1, Mississauga, ON, L5R4E5 

Duration: Permanent

Language: English

Vacancy: 1
Employment groups: Underrepresented groups.

How to Apply

Email: heysinternationalcanada@gmail.com

Job Categories: Manufacturing & Production. Job Types: Full-Time. Job expires in 336 days.

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